Privacy Policy

Hair Candy Privacy Notice

1. Who We Are

Hair Candy (“we”, “us”, “our”) is a New Zealand–owned and operated company creating and selling premium hair-care products, including Shampoo Whip, Conditioner Powder, and Keratin-based treatments.
 This Privacy Notice explains how we collect, use, and protect your personal information when you visit www.haircandy.nz, purchase from us, or interact with our brand online.

 

 

2. Information We Collect

We may collect personal information from you when you:

  • Visit or make a purchase on our website

  • Sign up for newsletters, promotions, or giveaways

  • Contact us via email, social media, or forms

  • Leave product reviews or feedback

The types of information collected may include:

  • Name, email address, phone number, delivery address

  • Payment details (processed securely through third-party providers)

  • Purchase history and preferences

  • Device, browser, and analytics information (via cookies and tracking tools)

 

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about orders, updates, or support inquiries

  • Send marketing emails, promotions, or new-product launches (only if you opt in)

  • Improve our website, customer experience, and product range

  • Comply with legal obligations and prevent fraud

 

 

4. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.
 You can choose to disable cookies in your browser settings, but some website features may not function properly.

We may also use analytics tools such as Google Analytics to understand user behavior, which may collect anonymized usage data such as IP addresses and session duration.

 

 

5. Sharing Your Information

We value your privacy — we do not sell or rent your personal information.
 We may share information only with:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments) to securely handle transactions

  • Shipping partners to deliver your products

  • Marketing and analytics providers (for email campaigns, site analytics, or advertising insights)

All third-party partners are required to comply with privacy standards consistent with New Zealand law.

 

 

6. Your Rights Under the New Zealand Privacy Act 2020

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if your details are inaccurate or incomplete

  • Withdraw consent to marketing communications at any time

  • Make a complaint to the Office of the Privacy Commissioner if you believe your rights have been breached
     👉 https://www.privacy.org.nz

To exercise these rights, contact us at privacy@haircandy.nz.

 

 

7. Data Storage & Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.
 Your payment information is encrypted and handled only through secure, PCI-compliant platforms.

All data is stored on secure servers located in New Zealand or trusted international data centres that meet GDPR-equivalent protection standards.

 

 

8. Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., tax or accounting purposes).

 

 

9. International Transfers

If you are located outside New Zealand, your information may be transferred internationally to process orders or marketing activities.
 We ensure that all transfers comply with privacy protections consistent with the New Zealand Privacy Act 2020.

 

 

10. Changes to This Policy

We may update this Privacy Notice from time to time.
 The latest version will always be available at www.haircandy.nz/privacy.
 We encourage you to review it periodically.

 

 

11. Contact Us

If you have any questions or concerns about this Privacy Notice, please contact us at:

📧 info@haircandy.nz
 📍 Hair Candy NZ
 Christchurch, New Zealand